Here’s how to improve your customer service A consumer’s family was nearing the end of a mountain of presents last Christmas when the phone rang. The caller? Not a relative spreading holiday cheer, but a Federal Express customer service representative spending the day playing last minute Santa. She held in her hand a package she thought could be a gift. “Would you like that to be ...

Although you think, as an entrepreneur, you are doing everything possible to sound courteous and professional to callers, you can unknowingly display a habit or mannerism that offends customers. Here are five common ways an entrepreneur antagonizes callers and what you can do about them. 1. Talk too fast. An entrepreneur receives so many calls they may unintentionally speak quickly to hur...

A small business start up can get customers to buy once, twice or even a few times relatively easy, particularly if you beat the competition on price. This strategy can be self-defeating for a small business start up. The challenge facing a small business start up today is turning buyers into believers so they become customers who do business willingly. This isn’t an easy task that can be...